Full view of mattress
Take one clear photo showing the whole mattress in a single image.
Open this guideChoose the photo we asked you to send
Tap an option below to open the correct guide. Each guide has its own direct link, so you can be sent straight to the right instructions.
Before taking any photo
- Use good lighting so the image is clear and easy to read.
- Hold your phone steady and keep the photo as straight as possible.
- Make sure nothing important is cut off before sending the image.
How to measure sag
Use a straight edge and ruler to show the depth of any dip in the mattress.
Open this guidePhoto of base
Remove the mattress and take a full photo of the base or slats.
Open this guideMeasure between slats
Place a ruler between two slats and show the gap clearly in the photo.
Open this guideMattress label
Take a close, readable photo of the label on the side of the mattress.
Open this guide